Millennials are currently the largest generation in the U.S. labor force. As the demographic continues to influence corporate culture and the technologies needed to conduct business, the use of email is declining and becoming less effective in business settings. The changing workforce is driving the need for smarter and more versatile technologies such as messaging apps, Communications Platforms as a Service (CPaaS), and chatbots powered by artificial intelligence (AI). These enabling technologies not only promote effective and efficient workflow for employees, they also allow employers to remain connected to the workforce and customers. Integrating chatbots with scheduling applications, HR management solutions, intranet sites, CRMs, and other systems empower employees to make better business decisions and increases productivity.
According to a poll conducted by PGI, 71% of millennials want the people they work with to function as a sort of second family. To achieve this, organizations must adopt a shared communication platform that can initiate and foster a sense of shared identity and teambuilding. A mobile messaging platform such as Rodio can provide teams with the ability to collaborate instantly, and as a result, employees begin to feel more connected to their leaders and peers. Rodio features both group chats and one-on-one conversations to boost engagement and to empower teams to take ownership and solve problems together. According to a study by Gallup, employees who are engaged in their work are 59% less likely to look for a new job.
Ideal for millennial-minded workforces, Rodio also features an AI-powered Rodiobot functionality to increase efficiency, assist workforces, answer questions, onboard new employees, and automate tasks. Through conversational language, users can ask any work-related question and Rodiobot will return an answer in milliseconds. Through machine learning, Rodiobot develops a robust knowledge base that enables both retailers and front-line employees to make better business decisions. As many as 93% of millennials cited modern and up-to-date technology as one of the most important aspects of a workplace in a recent Microsoft and SurveyMonkey study.
By providing leaders with access to the front-lines and the front-lines access to their peers, Rodio drives operational efficiencies throughout the entire workplace. An AI-powered workforce communication platform is the perfect solution for organizations looking to create a vibrant internal community. Email and other legacy tools simply cannot offer millennials and Generation Z the instantaneous communication and flexibility that they have come to expect in a digital world. Mobile messaging platforms such as Rodio have become the new way to navigate the workplace and enable employees to work smarter, not harder.
By 2025, 75 percent of the workplace will be made up of millennials and Generation Z. Is your organization ready? Contact us today to learn how to improve your workforce communications!
