Drive more sales powered by trade-in.
Retail trade-in programs in-store and online are valuable customer engagement tools that increase your customers’ spending power.
Retail/In-Store Trade-In
Our retail trade-in program revolutionizes the way your customers upgrade to the latest technology. This cutting-edge solution transforms the in-store trade-in experience for both your associates and your customers.
Online/E-Commerce Trade-In
Offer your online customers an easy-to-use, on-brand trade-in experience that reduces program costs and revolutionizes the way your customers upgrade to the latest technology.
5x Increased Attach Rate
This increased percentage of sales with a trade-in boosts customer spending power.
55% Higher CSAT Scores
Higher Customer Satisfaction (CSAT) scores for our trade-in programs over industry standard.
100% In-House
Phobio’s engineering and customer experience teams are entirely in-house.
Quick & Easy Process
Our easy-to-use IMEI search automatically identifies the user’s device make and model, making trade-ins a snap.
Rep Level Analytics & Reporting
Our cutting-edge reporting down the representative level drives employee accountability and offers 360-degree visibility.
Unmatched Reliability
Built for high-volume operations, Phobio scales during holidays, device launches and other peak times to meet all of your trade-in needs.
Superior Shipping & Tracking Tools
Customers receive convenient shipping materials and can easily keep track of devices with our user-friendly tools.
Promotional Support
We offer unparalleled promotional support, including all campaigns, events and sponshorships and digital collateral.
Chat Support
We offer live chat support seven days a week to improve the customer experience.
Transparent & Competitive Pricing
As the most transparent company in the industry, Phobio offers cost-effective solutions with no hidden fees.
Improve the Retail Experience with Phobio
Drive more sales and engage meaningfully with your customers, giving them more value as they fuel a more sustainable world.
