Drive more sales powered by trade-in.

Retail trade-in programs in-store and online are  valuable customer engagement tools that increase your customers’ spending power. 

Retail/In-Store Trade-In

Our retail trade-in program revolutionizes the way your customers upgrade to the latest technology. This cutting-edge solution transforms the in-store trade-in experience for both your associates and your customers. 

Online/E-Commerce Trade-In

Offer your online customers an easy-to-use, on-brand trade-in experience that reduces program costs and revolutionizes the way your customers upgrade to the latest technology.

trade portal
older man on laptop

5x Increased Attach Rate

This increased percentage of sales with a trade-in boosts customer spending power.

55% Higher CSAT Scores

Higher Customer Satisfaction (CSAT) scores for our trade-in programs over industry standard.

100% In-House

Phobio’s engineering and customer experience teams are entirely in-house.

Quick & Easy Process

Our easy-to-use IMEI search automatically identifies the user’s device make and model, making trade-ins a snap.

Rep Level Analytics & Reporting

Our cutting-edge reporting down the representative level drives employee accountability and offers 360-degree visibility.

Unmatched Reliability

Built for high-volume operations, Phobio scales during holidays, device launches and other peak times to meet all of your trade-in needs.

Superior Shipping & Tracking Tools

Customers receive convenient shipping materials and can easily keep track of devices with our user-friendly tools.

Promotional Support

We offer unparalleled promotional support, including all campaigns, events and sponshorships and digital collateral.

Chat Support

We offer live chat support seven days a week to improve the customer experience.

Transparent & Competitive Pricing

As the most transparent company in the industry, Phobio offers cost-effective solutions with no hidden fees.

Improve the Retail Experience with Phobio

Drive more sales and engage meaningfully with your customers, giving them more value as they fuel a more sustainable world.