Phobio for Retail
Drive more sales powered by trade-in.
Online/E-Commerce Trade-In
Offer your online customers an easy-to-use, on-brand trade-in experience that reduces program costs and revolutionizes the way your customers upgrade to the latest technology.
Retail/In-Store Trade-In
Our retail trade-in program provides a seamless trade-in experience for both your associates and your customers which has earned the highest satisfaction scores in the industry.
Online Integrations
POS Integrations
Customer satisfaction
Provide a true Omni-Channel experience to your customers.
ESG and Sustainability Reporting
As a responsible steward of used consumer electronics, Phobio integrates ESG and Sustainability into all of its products. This allows retailers, businesses and consumers to understand measurable sustainability outcomes and provide our partners with transparent, data-driven insight into their environmental impact.
Two environmental impact metrics—CO₂e Saved and Waste Diverted— integrated into the Phobio platform quantify the positive environmental outcomes generated through device reuse and responsible recycling within our trade-in ecosystem. These two metrics directly address the most significant environmental risks and impacts associated with the industry’s core business model: rapid product obsolescence, reliance on rare materials, high energy usage, and significant waste generation.
CO₂e Saved
Estimated CO₂e savings represent the avoided greenhouse gas emissions achieved by extending a device’s useful life through reuse, compared to the emissions that would have been generated from manufacturing a new, functionally equivalent device.
This metric highlights how each trade-in contributes to reducing the carbon footprint associated with new device production. It reinforces the sustainability value of reusing rather than replacing electronics.
Waste Diverted
Kilograms of electronic waste prevented from entering landfills through the reuse or responsible recycling of devices, thereby extending material life and reducing environmental impact.
This metric measures the total volume of e-waste avoided, demonstrating the tangible environmental benefits of circular economy practices.
5x Increased Attach Rate
This increased percentage of sales with a trade-in boosts customer spending power.
55% Higher CSAT Scores
Higher Customer Satisfaction (CSAT) scores for our trade-in programs over industry standard.
100% In-House
Phobio’s engineering and customer experience teams are entirely in-house.
Quick & Easy Process
Our easy-to-use device search automatically identifies the user’s device make and model, making trade-ins a snap.
Rep Level Analytics & Reporting
Our cutting-edge reporting down the representative level drives employee accountability and offers 360-degree visibility.
Unmatched Reliability
Built for high-volume operations, Phobio scales during holidays, device launches and other peak times to meet all of your trade-in needs.
Superior Shipping & Tracking Tools
Customers receive convenient shipping materials and can easily keep track of devices with our user-friendly tools.
Promotional Support
We offer unparalleled promotional support, including all campaigns, events and sponshorships and digital collateral.
Transparent & Competitive Pricing
As the most transparent company in the industry, Phobio offers cost-effective solutions with no hidden fees.
