Boosting Costco Members’ spending power through trade-in since 2019

Mike L was AMAZING! Super friendly & super helpful. GREAT customer service!

Josephina was amazing. She was not only helpful in resolving my trade-in question, she also exemplified kindness, professionalism, and positivity. A lovely interaction.

I sent my iPad Pro in the wrong box and Matthew was absolutely wonderful and taking care of my situation and my anxiety. He’s a wonderful support and thank you for having someone so caring, intelligent and successful at resolving my difficult situation.

The customer service was spot on! FUN, FAST and FRIENDLY! Josephina F. was the best in addressing my concerns and SOLVING the issue in a timely manner. Very professional along with a few chuckles, THE BEST! Thank you Phobio, LLC!

I was very pleased with my experience in trading in my MacBook Pro with Phobio…All of this was done in an efficient, timely manner and I would not hesitate to use their service again. Thank you for such a good experience, as it is sadly lacking with many companies in today’s world.

Great Customer Service!! I had an issue with shipping and the customer service representative fixed the problem so quickly!

Very easy process and a great way to recycle an older computer.

Great experience, would trade again. I received the exact amount I was promised for my phone. Easy, seamless experience.

Easier than I thought it would be. I went to the UPS Store and sent my IPad back to Phobio with the label that I printed out and about three weeks later I received a Costco shop card. I couldn’t ask for anything easier. 🤗

Was a very simple and easy process. I mistakenly put in wrong phone version and ended up getting a lower value for the trade in which was disappointing but my fault.

It was great to have a trade-in option at the time of purchasing a new iPad. The mailing kit and instructions were straightforward and the review of my device was relatively quick. The only downside is the use of a prepaid Visa card, as I would have preferred a credit to my own card.

Everything worked well. Having a phone number to call with issues that might arise would help with the trade in process.

I purchased a new ipad from Costco, and just received my check for $35.00 for my old model. It was very easy, with complete instructions for the return, to delete information on the ipad, package and take it to UPS at no charge to me!!!! Thanks for the swift service!!

It is an environmentally the way to get rid of old electronics. It couldn’t be easier. Clear directions to clean my unwanted device, easy to use packaging sent to my door and a close drop off. Much closer and easier than going to the electronic drop off at our landfill.

I was well informed through email once I shipped it. I received the email that it was shipped once they received it. I received the email that it was received once they verified and checked out I received the email that was verified and checked out great communications.

The process of requesting an estimate, having a box mailed, shipping our computer and getting our trade-in was very smooth. The instructions were clear and concise. The communication was helpful and the tracking provided was valuable.

I never had to reach out for information. Phobio kept me well informed of what was happening each step of the way.

My trade in went well, Phobio, thanks for a prompt response and easy process.

The process and quick and easy. Costco gift card for payment was emailed promptly.
Highly recommend Phobio.

I was quoted a dollar amount for my return, it took me a few days to get it in the mail but was surprised at how quickly my credit was in my account.

Phobio gave clear, concise instructions and were very responsive to questions. They were also very accurate with how long the process would take and sent the refund within a reasonable time.

Trade in was made easy because you didn’t have to jump through too many hoops to sell your device. Phobio communicated throughout the process. Price was not the highest, but it was very fair considering that you had to only answer three questions before getting a quote.

Instructions were clear and the process was easy to follow. My compensation came when indicated by email. Thanks.

Easy to request the return, and box came in timely manner to ship out in. Tracking was exceptional!!! Loved knowing exactly where I was in the process, including when my gift card was shipped!!!

Phobio is so helpful with recycling of electronics and the trade-in amount was generous. Who can’t use a loaded gift card for Costco?!
Communication is timely and helpful. You always are informed of steps along the process. I think this was my third trade-in with Phobio and am sure it won’t be my last.

Fast, efficient and honest.
Thank you

It was an effortless process, it went fast and the quote was correct. I received my money in my Amazon shortly after the inspection. The whole process from the start to the end was less than 2 weeks.

The entire process was smooth and hassle free. I got email updates throughout.

The process was simple. My emails were answered in a timely manner. Suggestions were given when the instructions had me stumped.

Very easy and convenient. Took a device that had just been sitting in a drawer collecting dust and I got a gift card to costco! I’m telling everyone about how easy it was