Committed to the customer.
We prioritize the customer experience above all, and seek to make the trade-in process as simple and clear as possible for customers to get the most value for their used gadgets and reduce e-waste.
Honesty and openness are the core of our culture, and we are committed to earning trust and continually improving.
This is why we built Phobio together, and it is what drives us every day.
Good and simple.
We believe every device should have multiple lives before it is recycled to make something new, and we’re obsessed with delivering great customer experiences that make it easy for people to do the right thing.
Let’s rethink how we use and make things.
We reject the old model of take→make→waste and instead promote the reuse of resilient products. With creativity and persistence we can build a restorative economy that maximizes resources, expands access, and fuels innovation.
In this Forbes article, our CEO, Stephen Wakeling, discusses how the pandemic has changed not only the way we work, but how we recruit for top level talent. The days of offering free snacks and pool tables as perks are a thing of the past. The new currency is...
“Problem solved! Thank you, Mike L in Customer Support. Support like I received is a rare occurrence. Polite, knowledgeable, and understanding. He ‘Rocked & Rolled’ my questions and problems into answers and solutions. Great work!”
“Matt was very helpful. Very polite, and appreciative of customers. He was one of the best customer services I received.”
“Shanieka F. was pleasant to work with, knowledgeable, professions, and provided all the information I was seeking! RP”
“Mike L was AMAZING! Super friendly & super helpful. GREAT customer service!”
“Josephina was amazing. She was not only helpful in resolving my trade-in question, she also exemplified kindness, professionalism, and positivity. A lovely interaction.”
“Bria, was very helpful and solved my problem. This type of employees help a company have good customer satisfaction. If you call Phobio ask for Bria. She is the best.”
“I sent my iPad Pro in the wrong box and Matthew was absolutely wonderful and taking care of my situation and my anxiety. He’s a wonderful support and thank you for having someone so caring, intelligent and successful at resolving my difficulty situation.”
“The customer service was spot on! FUN, FAST and FRIENDLY! Josephina F. was the best in addressing my concerns and SOLVING the issue in a timely manner. Very professional along with a few chuckles, THE BEST! Thank you Phobio, LLC!”