We make it easy for your customers to get more value for their used devices.
We’re passionate about creating trade-in experiences that delight customers, increase sales and promote sustainability. Our simple and clear process gives customers the most value for their used gadgets and reduces global e-waste. This is why we built Phobio together and what drives us every day.
We create valuable connections to the circular economy:
- Device Trade-In – Best-in-class user experiences that increase sales and customer satisfaction in any consumer-facing environment
- Trade Processing – Unparalleled speed, security and accuracy of device inspection
- ReCommerce – Diversified global disposition channels that maximize the secondary value of devices
Phobio has been redefining trade-in since 2010.
We reject the old model of take→make→waste and build trade-in programs for the world’s most beloved brands. Our on-shore, in-house engineering and customer advocacy teams ensure Phobio always has the most responsive, agile and robust trade-in platform in the world.
The new program, which was recently launched, allows consumers to trade in their existing smartphones when purchasing a new Motorola device via an online trade-in platform built and facilitated by Phobio. “We are thrilled to be working with Motorola to give their...
“Problem solved! Thank you, Mike L in Customer Support. Support like I received is a rare occurrence. Polite, knowledgeable, and understanding. He ‘Rocked & Rolled’ my questions and problems into answers and solutions. Great work!”
“Matt was very helpful. Very polite, and appreciative of customers. He was one of the best customer services I received.”
“Shanieka F. was pleasant to work with, knowledgeable, professions, and provided all the information I was seeking! RP”
“Mike L was AMAZING! Super friendly & super helpful. GREAT customer service!”
“Josephina was amazing. She was not only helpful in resolving my trade-in question, she also exemplified kindness, professionalism, and positivity. A lovely interaction.”
“Bria, was very helpful and solved my problem. This type of employees help a company have good customer satisfaction. If you call Phobio ask for Bria. She is the best.”
“I sent my iPad Pro in the wrong box and Matthew was absolutely wonderful and taking care of my situation and my anxiety. He’s a wonderful support and thank you for having someone so caring, intelligent and successful at resolving my difficulty situation.”
“The customer service was spot on! FUN, FAST and FRIENDLY! Josephina F. was the best in addressing my concerns and SOLVING the issue in a timely manner. Very professional along with a few chuckles, THE BEST! Thank you Phobio, LLC!”