Get help with your trade-in


If your device is requoted after inspection, and you don’t like the value, we’ll ship it back to you free of charge!

But to avoid this, please see our Device Inspection Tips below!

Go to your
Trade Status Page

head there »

Login to check on the status of your trade and contact your Support Team.

Disable Activation Locks

learn how »

To protect your privacy, we can’t inspect or reuse devices with Activation Locks enabled

Cancel Your Trade

Opt out here »

Do you need to cancel your trade and opt-out of future reminders? No problem! Login and contact your Support Team.

Why trade in?

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Inspecting your device:

Smartphones & Tablets

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Apple Watch

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Time: 1:32

Erasing & Preparing your device:


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Time: 1:01

Apple Watch

Time: 0:52


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Packing your device:


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Apple Watch

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Shipping with your own box

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What happens next?

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The Inspection Process in a nutshell...

Step 1

Receive & Unpack

  • Photo-document any packages received in damaged condition
  • Open and confirm package contents
  • Scan in trade

Step 2

Device Power-Up

  • Confirm no battery swelling is detectible
  • Power-up device and verify its ability to hold a charge

Step 3


  • Re-erase data and reinstall OS
  • Confirm device model and Activation Locks disabled
  • Full component and system check

Step 4

Functional Tests

  • Check Camera for damage to the lens
  • Confirm functionality of buttons, keys and/or trackpads
  • Check condition of input ports

Step 5

Inspect Screen

  • Check screen for cracks or deep scratches
  • Inspect LCD for display damage (i.e. flicker, image burn-in, "dead pixels")
  • Look for areas where the protective coating is worn off 

Step 6

Inspect Body

  • 360-degree inspection of body/housing for dents, cracks, & deep scratches
  • Check device and liquid exposure indicators for evidence of water damage

What happens next?

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