Get help with your trade-in
Remember...
If your device is requoted after inspection, and you don’t like the value, we’ll ship it back to you free of charge!
But to avoid this, please see our Device Inspection Tips below!
Go to your
Trade Status Page
Login to check on the status of your trade and contact your Support Team.
Disable Activation Locks
To protect your privacy, we can’t inspect or reuse devices with Activation Locks enabled
Cancel Your Trade
Do you need to cancel your trade and opt-out of future reminders? No problem! Login and contact your Support Team.
Why trade in?
Time: 0:54
Inspecting your device:
Smartphones & Tablets
Time: 1:23
Apple Watch
Time: 1:04
Laptops/PCs
Time: 1:32
iPhone
Time: 1:01
iPad
Time: 1:01
Apple Watch
Time: 0:52
Mac
Time: 1:54
Packing your device:
Smartphone
Time: 1:46
Tablet
Time: 1:38
Apple Watch
Time: 1:42
Laptop
Time: 1:38
iMac
Time: 1:50
Shipping with your own box
Time: 1:36
What happens next?
Time: 1:54
Device Inspection at the Receiving Facility
Step 1
Receive & Unpack
- Photo-document any packages received in damaged condition
- Open and confirm package contents
- Scan in trade
Step 2
Device Power-Up
- Confirm no battery swelling is detectible
- Power-up device and verify its ability to hold a charge
Step 3
Diagnostics
- Re-erase data and reinstall OS
- Confirm device model and Activation Locks disabled
- Full component and system check
Step 4
Functional Tests
- Check Camera for damage to the lens
- Confirm functionality of buttons, keys and/or trackpads
- Check condition of input ports
Step 5
Inspect Screen
- Check screen for cracks or deep scratches
- Inspect LCD for display damage (i.e. flicker, image burn-in, "dead pixels")
- Look for areas where the protective coating is worn off
Step 6
Inspect Body
- 360-degree inspection of body/housing for dents, cracks, & deep scratches
- Check device and liquid exposure indicators for evidence of water damage