Support

How can we help?

Whether you have a question about a trade-in, need help with a shipment, or manage a Phobio program, we'll get you to the right place.

Tell us what you need.

Choose the option that best describes your question and we'll connect you with the right team.

How trade-in works, how devices are graded, how data is destroyed, when payment arrives.

Everything you need to do before sending your device, from backing it up to removing locks and packing it safely.

Find information about labels, packaging, shipping, tracking, and what to do if something doesn't go as planned.

See how Phobio can help you put device value to work.