Phobio delivers
an on-brand
e-commerce experience

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SafeTrade for Online Customers

Phobio for Online Trades

Phobio delivers an on-brand experience for your online customers. It’s designed to support how your trade-in program operates and reduce program cost. But most importantly, it revolutionizes the way your online customers upgrade to the latest technology. Give them more convenient options for device drop-off, inspection, shipment, and credit without incurring any additional costs--only with Phobio.

Customer Support Process

On-Brand Experience

  • Deploy as a standalone solution or integrate directly into your existing buy-flow with our flexible API
  • Delight customers with the quality, on-brand experience they’ve come to expect from your company
  • Share trade estimates in other customer touch-points like My Account, Portals, etc.
  • Customer-centric support process that provides full transparency into the status and adjustment of trades 
courier accepting device packages


  • Simple IMEI search identifies the users device make and model automatically
  • Easy-to-use two-condition grading tools
  • Convenient packaging and shipment materials sent to the customers location 
  • Ability to finish trade at retail store for instant credit
  • Customers can drop-off devices at a courier location for immediate inspection, packaging, shipping, and credit
woman completing an e-commerce transaction


  • Built for high-volume e-commerce operations, Phobio scales at peak times such as the holidays or during flagship device launches
  • Complete visibility into all transactions via our reporting and analytics tools
  • Ship boxes and simple packaging instructions to customers quickly

Phobio drives business results


Simple Two-condition Grading Tools


Robust Shipping, Tracking & Inspection Tools


Multi-device, Omnichannel Trades Enablement


Promotional Support


Best-in-class Reporting & Analytics


99.99% Uptime SLA


24/7/365 Chat Support


Seamless UI Integrations

See why some of the largest online device retailers trust Phobio

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