Mar 23, 2020

COVID-19 Response


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During this unprecedented time, Phobio is committed to continuing an exceptional trade-in experience for partners and customers while also ensuring safe operations for our employees. Please see below for answers to your questions regarding service during the Coronavirus quarantine currently in effect.

Why is my payment delayed? 

We are currently experiencing slightly longer payment cycles due to operational adjustments to keep our employees and customers safe. This is delaying some payments by a few days.  Please check the tracking link in your email for the most accurate updates on timing for your payment.


I am concerned about going to FedEx to drop off my device for shipment. Can I have an extension on my device value? 

We cannot provide extensions to device values. To receive the full, originally quoted value for your device, please initiate your return by the date indicated on your quote. Please check the FedEx website for information on how they are safeguarding customers at this time. 


Is the item you’re sending to me safe to handle?  

Yes. According to the Centers for Disease Control (CDC), Coronavirus is not transmitted through mail delivery, and all devices are sanitized prior to shipping.


Can I still request a quote and send in my trade?

Yes. Authorized as critical infrastructure, Phobio and its processing partners are committed to providing uninterrupted service.


I saw an article about a Phobio donation of iPads. Where can I apply to give or receive device donations?

Please see our page about device donations.

Ready to take control of the disruption in your industry?

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