Mar 14, 2019

Advances in Technology Improve HR Processes


Advances in technology are helping human resources teams focus on people, not just paperwork. The days of HR employees working on repetitive, manual, and time-consuming tasks are soon to be a thing of the past. Today, artificial intelligence (AI) is being used to streamline onboarding, performance management, employee relations, administration, and other business-critical HR processes.

Integrating chatbots with scheduling applications, HR management solutions, intranet sites, CRMs, and employee handbooks empowers human resources teams to make better decisions and increases productivity by reducing the amount of time spent looking for information. Thanks to machine learning, a chatbot’s knowledge base continuously expands which drives automation, operational efficiencies, and scalability as a company grows.

Rodio is an AI-powered workforce communication platform specifically designed to solve complex internal communications, automate HR processes, boost engagement, and decrease employee turnover.

Employee Engagement

According to a poll conducted by PGI, 71% of millennials want the people they work with to function as a sort of second family. To achieve this, HR departments must adopt a shared communication platform that can initiate and foster a sense of shared identity and teambuilding.

Rodio features both group chats and one-on-one conversations that enable teams to collaborate instantly, and as a result, employees begin to feel more connected to their leaders and peers. This is especially ideal for retail, hospitality, and healthcare industries that often have dispersed workforces working variable hours. According to a study by Gallup, employees who are engaged in their work are 59% less likely to look for a new job.

Rodio also allows HR personnel to send company announcements, new policies, meeting requests, and other critical messages to select teams or the entire organization through Bulletins. Rodio’s Bulletins can even be tracked to see who has read or responded to the message, and automatically re-notifies those who haven’t.

Automation

Rodio’s AI-powered Rodiobot can also increase efficiency by assisting workforces, answering questions, and automating tasks. Through conversational language, HR executives can ask any work-related question such as “How many new employees are starting next month?” or “When is John’s quarterly review?” and Rodiobot will return an answer in milliseconds. Rodiobot can also help front-line employees by answering common questions such as “What is my schedule like next week?” or “What are today’s sales promotions?” Through machine learning, Rodiobot develops a robust knowledge base that can assist the entire organization.

Working Smarter

Rodio also helps HR departments promote a healthy work-life balance. According to Cornerstone's State of the Workplace Productivity Report, 26% of employees feel pressure to respond to work communication outside of work hours. To resolve this issue, Rodio limits communications and notifications to working hours and lets leaders control how often hourly and contract employees are notified.

Overall, messaging apps, Communications Platforms as a Service (CPaaS), and chatbots powered by artificial intelligence (AI) are helping HR teams to reshape company culture, promote efficient workflows, and improve employee engagement.

If you’re interested in learning more about Rodio, schedule a demo here.

Ready to take control of the disruption in your industry?

@2xDemo Illustration 2 (2).png